Shipping policy
Turnaround
All orders are shipped within 5 working days. Monday to Friday 9.00am - 5.00pm GMT. We will try to resolve any issues immediately, but if there is an issue that will delay your order past this point we will inform you via email.
Signed for
All shipping methods require a signature upon delivery.
Carriers
AMT uses both DHL and Royal Mail as the preferred couriers to deliver your order in the UK, this depends on location and order weight. Alternative couriers may be sourced for delivery outside of mainland UK and covered by our fixed shipping costs for such deliveries.
Order tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. You will be able to calculate your shipping price prior to the checkout.
Back orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. These terms only apply to our physical products except laminated sheets, which are non-refundable. For refunds/exchanges on course bookings see above.
How to return an item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase. The customer pays for the return. This does not affect your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please email info@amttraining.com to request a refund and we will assign you a tracking number.
Mail your returned item to:
c/o AMT Training
8 Devonshire Square
London
EC2M 4PL
United Kingdom
Include in your package a signed letter stating the reason for your return and the email invoice.
Return exceptions
Merchandise that has been used or altered will not be accepted for return or exchange. Laminated sheets will not be accepted.
Restocking fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. This does not affect your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Exchanges
We do not operate an exchange policy. In addition to the general booking terms above, the following also applies to the bookings of Live or Recorded Online Training.